FAQs

Here are some common questions about appointments with Kate

What can I expect from an initial nutrition consultation?

Your first consultation will take 60 minutes and is devoted to collecting a history from you and discussing your goals and expectations of working together.

As a dietitian, my role is to assess your nutrition education needs, to determine the changes that may help you in achieving your goals and to work out how I can best help you in achieving these goals. To do this, we will discuss your current lifestyle, weight history, medical and family history, usual eating patterns and activity levels, and your current knowledge about any medical conditions you have and their treatment. 

The aim of our first consultation is to work together to identify a goal (or set of goals) to work towards and a plan for achieving these goals. If you have come for a particular medical condition, we will also provide education regarding this condition and the role of nutrition and lifestyle changes in its management.

What can I expect from an initial diabetes education consultation?

Your first consultation will take 60-90 minutes (depending on the reason for your appointment) and is devoted to collecting a history from you and discussing your goals and expectations of working together.

As a dietitian and diabetes educator, my role is to assess your nutrition and diabetes education needs, to determine the changes that may help you in achieving your goals and to work out how I can best help you in achieving these goals.

To do this, we will discuss your current lifestyle, weight history, medical and family history, usual eating patterns and activity levels, and your current knowledge about diabetes and its management.  I will ask about how you are currently managing your diabetes and about any previous diabetes education you have had.

The aim of our first consultation is to work together to identify a goal (or set of goals) to work towards and a plan for achieving these goals. I will also provide education regarding the areas of diabetes management most relevant to your needs.  

How many appointments will I need and how often do I need to see you?

In most cases, our first follow-up appointment will be booked after 2-4 weeks.  In this consultation we will review your progress, answer any questions you may have and I will provide further education tailored to your needs. Follow-up appointments are usually 30 minutes long but in some cases I may recommend a longer (45-60 minute) appointment.

The number and frequency of further follow-up appointments will depend entirely on the reason you are seeing me and your individual needs and goals.  You may wish to come frequently until you accomplish your goals or feel confident managing your health condition on your own, or you may only need two or three sessions to obtain the information you need.  While I will provide recommendations, the choice of consultation frequency is always yours.

How do telephone consultations work?

Phone consultations are similar to a face-to-face consultation but conducted by telephone.  On the day, Kate will call you on your nominated phone number at the scheduled time of your appointment.  Please try to be in a quiet location with adequate privacy and good mobile reception (if we are calling you on a mobile).  A summary of the consultation and/or any educational resources will be emailed following the consultation.

How do video consultations work?

Video consultations are similar to a face-to-face consultation but conducted by videoconference.   Prior to your appointment we will send you an email with a link to the Zoom videoconference platform with our meeting ID.  It is best if you log in from a computer with inbuilt webcam but you can also use a mobile phone or tablet.  The platform is easy to use but if you haven’t used it before you can find instructions here: https://support.zoom.us/hc/en-us/articles/201362193-How-Do-I-Join-A-Meeting-   Kate will begin the meeting at the scheduled time of your appointment and you will then be able to join.  Please try to be in a quiet location with adequate privacy and a reliable internet connection. A summary of the consultation and/or any educational resources will be emailed following the consultation.

What do I need to provide before the appointment?

When you book an appointment, we will send you a confirmation with details of what information to provide to us before or at your appointment.  This might include:

  • Your doctor’s referral letter (if you have been referred by your doctor – this is not required unless you are eligible to claim a rebate with Medicare).
  • Copies of any recent blood tests – while these are not necessary, they will help as part of my assessment and will assist me in providing tailored dietary and diabetes education and advice.
  • A list of any medications and supplements you take.
  • If you have diabetes, a record of your recent blood glucose readings if you self-monitor
  • If you have diabetes and use an insulin pump or CGM device, your login details for Carelink, Diasend, Dexcom Clarity or Libre View.
Do I need a referral from my doctor to see you?

A referral isn’t required unless you wish to claim a rebate from Medicare and are eligible for an allied health referral.  Ask your GP for more details.

What are your consultation fees?

Fees are $190-$210 for the initial consultation and $95-$170 for follow-up consultations. Fees are payable on the day of consultation by cash, cheque, credit card or Eftpos.  Telephone and video consultations must be paid for prior to your appointment, either by credit card (my receptionist will call you can process this over the phone) or by EFT.

Can I claim a rebate with my health fund?

Rebates are available from most private health funds as part of ‘extras’ cover. Rebates vary according to the fund, your level of cover and whether it is an initial or follow-up appointment. Most health funds now provide rebates for telephone or video consultations but you may wish to check with your fund.  We will provide you with a receipt to submit to your fund for a rebate. 

Are your consultations covered by Medicare?

Medicare provides rebates for dietitians and diabetes educators for certain conditions and circumstances. To find out if you are eligible, speak with your GP who will need to initiate a GP Management Plan and Team Care Arrangement before your appointment and provide you with the relevant referral form.  We don’t bulk bill so payments must still be made on the day and we will provide you with a receipt to submit to Medicare to claim your rebate. The current Medicare rebate is $54.60 for both initial and review consultations.

What is your cancellation policy?

If you are unable to attend your appointment please let us know by phone or email at least 48 hours before your scheduled appointment.  We currently have a long waiting list for appointments and this will allow us to offer this appointment time to another client.  If you miss an appointment or don’t provide us with at least 24 hours notice to cancel an appointment, a cancellation fee will be charged.

Still have questions?

For any other questions, or to book an appointment, please call us on 0416 747 747 or email using our contact form

022032051 041